CLICK AND COLLECT
It's a simple service that allows you to collect your order for FREE, even the same day.

- Contact us by email, with your information (name, first name, email, phone number) and with the details of your products and the desired date to collect your order. There is no minimum order.
- Wait for a notification before coming to collect your order either by email or by SMS
- Come with 1 piece of identification to be able to collect your order

Locations to collect your order: Saint-Lazare station, Châtelet station, La Défense station.

DELIVERIES

Once payment is made, verified and stock is available on the site. We ship your purchases within 24 hours, excluding Saturdays/Sundays/public holidays. Deliveries are made either by Mondial Relay or by Colissimo. You can choose the delivery method at the time of payment of your purchase according to your convenience. If you have any questions or comments regarding your order, our qualified customer service team will be happy to help you.

Our shipping price will depend on the weight. Our system will automatically adjust the shipping price based on the weight of your cart.

France & Monaco

For France, shipping costs will be free as soon as the basket reaches 65 euros!

Belgi um​

For Belgium, your options are Mondial Points Relais or Mondial Relay for home delivery!

Germany

We offer only home delivery for Germany with Mondial Relay!

Italy

For Italy, we also offer Mondial Points Relais and Mondial Relay (Home Delivery)!

Austria

For Austria, our only options are Mondial Relay which will deliver directly to your home. Once shipped approximate delivery time is between 3-5 days!

Spain

For Spain we offer both Mondial Points Relais and Mondial Relay (Home Delivery)!

Morocco

Shipments to Morocco are processed every 1-2 weeks depending on order volume. We strive to maintain weekly shipments to ensure prompt delivery.

Delivery to Morocco includes two stages:

1. International transport from France to Morocco (calculated when ordering according to weight)
2. Local delivery by Amana from our Moroccan warehouse to your address (payable on delivery)

Note: Amana fees are not included in your order amount and will be payable upon delivery.

RETURN REFUND

In accordance with the provisions of Articles L221-18 et seq. of the Consumer Code, the non-professional individual Customer has a period of fourteen ( 14 ) working days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, with the exception of return costs, for the purpose of exchange or reimbursement. And in accordance with the provisions of Articles L.221-18 to L.221-28 of the Consumer Code.

However, provided that the Products are returned in their original packaging and in perfect condition within at least fourteen ( 14 ) days following notification of the Customer's decision to withdraw to the Seller:

• The product must be unused.
• The product and its packaging must be in perfect condition.
• The product must be in its original packaging.

If more than 14 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

The return of certain types of goods is not permitted. For example, perishable goods cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that are not eligible for return:

* Certain health and personal care products

The right of withdrawal can be exercised:

• By email to team.seukin@gmail.com
• By notifying the Seller's attention unambiguously expressing the Customer's desire to withdraw while indicating the order number of the contract concerned.
• To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

Reimbursement will not be considered if:

* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.

* Any item returned more than 14 days after delivery.

An acknowledgement of receipt will be communicated to the Customer by the Seller. This acknowledgement of receipt will specify the procedures to be followed by the Customer.

The customer has fourteen (14) days from the communication of his decision to withdraw to return in perfect condition the goods which have not given satisfaction.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be refunded; in the event of a partial return, only the returned product will be refunded. The return costs are the responsibility of the consumer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.

If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, contact us at the following address: team.seukin@gmail.com .

Sale or promotional items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email with a photo of the product to team.seukin@gmail.com . We will also let you know if your exchange is approved or rejected by email.

If approved please send your article to the address provided by email.

Shipping

To return your product, you must send it to the address communicated by email.

Shipping costs associated with returning your item are your responsibility. They are non-refundable.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

As the Products may be returned by post due to their technical characteristics, it is the Customer's responsibility to contact the postal services to find out the amount of the return costs.

We advise the Customer to use a tracking number in order to be able to confirm the correct routing of the return.

In order to facilitate this procedure, we also advise the Customer to indicate his order number and his name / first name in the return package. Otherwise, it is possible that we will not be able to identify him.

Paris